W. Edwards Deming Quotes


"It is a mistake to assume that if everybody does his job, it will be all right.
The whole system may be in trouble."

"The process is not just the sum of its parts."

"The problem is that most courses teach what is wrong."

"Management is prediction."

"A goal without a method is nonsense."

"Without theory, there are no questions."

"Monetary rewards are not a substitute for intrinsic motivation."

"The merit system will put us out of business."

"A leader is a coach, not a judge."

"A leader must have knowledge. A leader must be able to teach."

"Does experience help? No! Not if we are doing the wrong things."

"If you destroy the people of a company, you do not have much left."

"Management by results is confusing special causes with common causes."

"We should work on the process, not the outcome of the processes."

"Build in quality."